Customer service

1. Shipping Information

2. Return Policy and Information

3. Methods of Payment

4. Coupons and Promotions

5. Tracking Your Order

6. Customer Service

Shipping Information

Canadian Shipping

All products purchased online from the Montreal Alouettes Red Zone are shipped directly from our warehouse in Montreal. Express shipping packages are delivered via Purolator. Please note that we will not deliver packages to PO Boxes, so please provide a physical address as your shipping address. Shipping occurs Monday through Friday, excluding holidays. No shipping occurs on Saturday or Sunday. The Red Zone does not offer Saturday or Sunday delivery. The delivery date of your order is subject to (i) when your order leaves our distribution center; (ii) the delivery location address; (iii) the shipping method selected; and (iv) in stock status. Orders will ship out approximately 48 hours (Monday - Friday) from the time it is placed and is subject to change based on order volume. Express shipping is available on most orders. All express shipping orders will be assigned a tracking number and can be easily tracked online via Purolator.com. The Red Zone shall not be liable for loss, damage or delay caused by Acts of God, perils of the air, authority of law, riots, strikes, civil commotions, or hazards or dangers incident to a state of war. These situations do not allow for a refund. Shipping rates are subject to change. Additional shipping charges may apply for certain locations.

To calculate shipping and handling please add items to your cart and you will see the shipping options and cost during checkout. You can also refer to the chart below:

US Shipping & International

Please be aware US and international orders are subject to local taxes, duties and brokerage fees. The Red Zone is not responsible for these charges and will not reimburse customers for abandoned packages. Shipments may take up to four weeks to deliver depending on location.  By placing your order with the Red Zone, you are considered the importer of record and as such, you will be responsible to comply with all applicable laws and regulations. The Red Zone does not ship to Alaska or Hawaii. Please see the chart below for all shipping rates:

Return Policy and Information

The Montreal Alouettes Red Zone will not accept any returns or exchanges without a proper Merchandise Return Form. All Red Zone products, with the exception of personalized products, special orders, undergarments, swimwear and memorabilia, can be returned or exchanged within 30 days of the original purchase date. The products must be returned with the original sales receipt, must have original tags still attached, and must be in new and re-sellable condition. Returned items cannot be laundered, worn, broken, damaged or used in any way. All sale purchases are final and not eligible for refunds.

Exchanges are permitted with original sales receipt for current stock items. Exchanges may require additional shipping charges. Original and return shipping charges will not be reimbursed. If you request an exchange for an item(s), standard shipping and handling rates will apply to the reshipment. The shipping and handling will be based on the value of the reshipment. We are not responsible for lost returns. Please make sure to keep a copy of your tracking information to ensure delivery of your return. Shipping and handling charges are non-refundable. Please send all returns/exchanges to the following address:

Montreal Alouettes Red Zone
5524 Rue St-Patrick, Suite #1103
Montreal, QC, Canada H4E 1A8

Methods of Payment

We currently accept Visa, MasterCard, and American Express credit cards.

Coupons & Promotions

We accept only one coupon per order. The coupon with the highest value discount will always be applied to your order. Discounts will not be applied to any clearance item that has already been marked down from its original retail price. We do not accept coupons from other retailers, or coupons for products not carried on our Web site.

Tracking Your Order

While logged in, click on the My Profile link at the top of this page and then click on the See order history button to view a summary of your orders. Tracking numbers for each order, once shipped, will appear in the right-most column on the page.

Customer Service

For all inquiries, please contact us by email at zonerouge@montrealalouettes.com.